Booking terms and condition

NO FIX NO FEE

For our most common repairs, such as screen repairs, camera replacements and battery repairs, our No Fix No Fee policy applies, and you will not be charged in the event we are unable to fix your device.

For more complicated repairs, including but not limited to: multiple faults present with the device,water damaged phones etc., our Repair technician may need to spend a significant amount of time to diagnose the issue and determine if a repair is possible. In such cases, we will discuss the matter with you in advance of your repair, and if necessary, agree a non-refundable fee to cover their time to travel to your location and to diagnose the issue with your device. You will only be liable for this fee in the event that the device can not be successfully repaired. If you do not wish to accept the fee proposed to you, please inform us at that time, and your job will be cancelled with no cost to you. If you decide to go ahead with the booking but then subsequently cancel, you may be liable for a cancellation fee as described in the CANCELATION, RESCHEDULING AND NO-SHOW section of our booking terms and conditions.

CANCELLATION AND RESCHEDULING 

Bookings can be cancelled or rescheduled with no charge as long as we are notified more than 60 minutes prior to your agreed appointment time. Bookings cancelled less than 60 minutes from the agreed appointment time are subject to a cancellation fee of Ghc 50.00. Bookings rescheduled less than 60 minutes prior to the agreed appointment time are subject to a re-booking fee of 20ghc. We will wait for a maximum of 20 minutes past the agreed appointment time in the event you are late for the appointment. If you do not arrive for the appointment within this time, the booking will be cancelled, and you will be charged the booking cancellation fee of 50ghc.

FIXED FEE POLICY

The price displayed at the time of booking for your repair is the price you will pay – there are no hidden extra charges or call out fees. In some cases, your technician may identify other issues with your device following our inspection. In the event any additional repair work is required, your smartfix technician will explain the nature of the work required and if there are any additional costs involved, so that you may make a decision on whether you wish the work to go ahead.

DEVICE NOT PRESENTED

In the event that you are not able to present the specific make and model of device you booked for at the time of repair, Smartfix may, at their sole discretion, charge you a booking fee of ghc50. We encourage you to make every effort to ensure that you are booking the correct make and model of device for your repair. We have handy guides available on the smartfix website and on the booking form to ensure you book for the correct model.

DEVICE TESTING

Prior to conducting your repair, we will perform a full test and diagnostic on your device to determine the pre-repair condition of all phone features and functions so that we can be sure our repair process has not affected any feature or function of your device that was previously working. We will advise you in the event that we are not able to complete all required tests – for example, due to the phone being locked, or the device not being charged. Please note that the smartfix 90 days warranty  specifically excludes any issues or problems relating to phone features and functions that we were not able to verify as being fully operational prior to our repair.

90 DAYS WARRANTY

For full details of the smartfix warranty, along with details of what is and what is not covered, please see http://www.smartfixghana.com/warranty

DATA LOSS

Smartfix strongly recommends that you take steps to ensure a full and complete backup of your device is made prior to your repair booking. Data loss during the repair process is a rare event, but nevertheless we suggest making a backup against any potential issue. Please note that smartfix can not be held liable in the event of any data loss on your device as a result of completing the repair process on your device.

WATER RESISTANCE

If your device has a water resistance function, please note that our repair process may impact the performance of this function, and post repair, the device may not have the same degree of water resistance as when the device was new from the factory.

TRUE TONE FUNCTIONALITY

Following the release of IOS 12, a software change made by Apple has impacted the “True Tone” functionality on iPhone 8 and iPhone X series devices. As a result, screen replacements completed by smartfix on these models may not support the True Tone feature correctly. It is uncertain if Apple will resolve this issue in future IOS releases. We use specialised equipment that can enable TrueTone correctly following your repair. Please speak to your technician when they call to schedule your appointment and they can confirm if they are able to enable the TrueTone feature for your make and model of device.

LIQUID DAMAGED PHONES

If you make a booking for liquid damage repair, our “no fix no fee” policy does not apply, and you will be charged a non-refundable liquid damage inspection fee of 100ghc to cover the cost of our time and labour to inspect your phone. However, in the event that we are able to successfully repair your liquid damaged device, we will waive the inspection fee, and you will only be charged for the parts and labour required to repair your device. Please also note that liquid damaged devices are not covered by smartfix’s 90 days warranty.

REPAIR PARTS

Smartfix use Premium Quality Parts during the repair process that are of a specification and quality that are either similar to – or in some cases identical to – those supplied by the Original Equipment Manufacturer (OEM). For screen replacements, minor differences in LCD colour temperature as compared to the original screen may be observable in some cases. For some makes and models of devices, smartfix may elect to use refurbished OEM parts rather than new parts. All repair parts, whether new or refurbished, are covered by smartfix 90 days warranty.

Please also note that for certain Apple devices and repair types, your iPhone may display a warning that your phone has been unable to determine if the replacement part fitted is genuine or not. Apple has continually taken steps to try and limit the ability of third party repairers to fix your device in an attempt to monopolise the repair market for their devices. At the time of writing, Apple has placed warnings on iPhone 11 (screen changes) as well as iPhone X series devices (battery replacements). These warnings are temporarily displayed on the lock screen of your device for up to 4 days before the warning moves to the settings menu. For more information on this issue please see the article “Apple Is Discouraging Screen Repair with an iPhone 11 “Genuine” Warning”.

The broken parts that are replaced by smartfix will be recycled responsibly by smartfix following your repair. If you wish to keep the broken parts from your device you must inform your smartfix technician at the time of repair.

SCOPE OF SMARTFIX SERVICE

Smartfix operates an online platform enabling Customers to connect with expert technicians who provide repair services across Ghana. Smartfix operates the platform which enables customers to make bookings and also sources and supplies all repair parts fitted by the technician. Smartfix constantly monitors the quality of services provided by every technician and holds them to a high standard.