Returns Policy

  1. You may return any product that you bought from the Website or smartfix if;
    1. the smartfix products has a technical fault; or
    2. you have concerns about the quality of the product (the “Returned Product”).

2. Products that are you purchased incorrectly or that are unwanted

  1. You can return an unwanted product to smartfix, provided:
    1. it is unopened, undamaged and unused, with the original labels and stickers still attached;
    2. the Returned Product is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable);
    3. it is not missing any accessories or parts; and
    4. you return the product to the Store together with the invoice you received from the Store or you log a return on the Website within 3 days of delivery to you or collection by you of the unwanted product. After 3 days, you can only return a product if it is defective.
  2. Once we have inspected the Returned Product and validated your return form, we will credit your account with the purchase price of the product within 10-14 working days of the return being received at our warehouse or service centre.
  3. You may also elect to exchange a Returned Product for another product (the “Exchange Product”) that is of the same value as the Returned Product. If the price of the Returned Product is less than that of the Exchange product, you will be liable to pay the cash difference between the two products. And if the price of the Returned Product is more than that of the Exchange product, Smartfix may give you a smartfix voucher equal to the value of the difference between the two product prices.
  4. If the packaging is in any way opened, damaged or tampered with, smartfix will charge you a handling fee of up to 20% (twenty percent) of the total purchase price of the Returned Product.
  5. All Returned Products are subject to inspection by smartfix prior to a refund or an exchange.
  6. Any products purchased from smartfixghana.com using a debit card will not be eligible for a refund but may be exchanged for another product.
  7. Place the item(s) in their original packaging with all accessories and schedule a pick-up with one of our agents
  8. Products will not be refunded or exchanged due to incompatibility. Please check compatibility information before placing an order.
  9. Software products cannot be exchanged or refunded.
  10. A 20% handling fee will be charged on opened / used purchases. A courier collection fee of 20.00ghc may be charged on refunds and exchanges.smartfix will process the refund within 10-14 working days after you cancel your agreement with smartfix 

5. Refunds

  1. Refunds will be done electronically via mobile money to a momo account nominated by you. In certain circumstances where possible, Smartfix may effect a credit card transaction reversal.
  2. Refunds may take between 10-14 working days to process.
  3. Smartfix will not be liable for any bank charges, taxes, interest and/or any other fees that may be levied against you for the refund.

6. GeneralTo process a return, refund or exchange please send an email to info@smartfixghana.com with your request and we will advise of the steps that you will need to follow.